At Alden Styling, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

  • Items can be returned within 7 days of delivery.
  • To be eligible for a return, items must be:
    • Unused and in original condition
    • In original packaging with tags and labels intact
    • Accompanied by the original receipt or proof of purchase

We do not accept returns for items that are:

  • Used, damaged after delivery, or not in resalable condition
  • Customized or made-to-order
  • Marked as “final sale” or “non-returnable”

2. How to Initiate a Return

To initiate a return:

  • Contact our customer support team at [email protected] within 7 days of receiving your order.
  • Include your order number, reason for return, and relevant photos (if applicable).
  • Our team will respond with instructions and return address details.

Please note: Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.
  • If approved, the refund will be processed within 5 to 7 business days.
  • Shipping charges (if any) are non-refundable.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Need Help?

If you have any questions about returns or refunds, feel free to contact us at:
Email: [email protected]